Effective Date: 1. jan. 2026
At Littlemaybe, we take great pride in the quality and craftsmanship of our handmade fabric flowers. Each piece is carefully created with love and attention to detail. However, if you encounter any issues with the quality of your purchase, we are here to help.
Please read our refund policy carefully before making a purchase.
1. Quality Issue Only
We accept returns or refunds “only” in cases where the product has a “quality issue” (e.g., defective materials, damage upon arrival, or manufacturing flaws). We do “not” accept returns or offer refunds for reasons such as:
– Change of mind or personal preference
– The product does not match your expectation of color, size, or style (please refer to our product photos and descriptions carefully before ordering)
– Incorrect choice or order
– Normal wear and tear after use
If you are unsure about any details, feel free to contact us before placing your order.
2. Process for Reporting a Quality Issue
If you believe your item has a quality issue, please follow these steps:
1. Contact Us Within 7 Days
Email us at “hjaxdd123@gmail.com” within 7 days of receiving your order. Please include:
– Your order number
– A clear photo or video showing the issue
– A brief description of the problem
2. Review and Approval
Our team will review your request and respond within 2–3 business days. If the issue is confirmed as a quality defect, we will provide instructions for return or replacement.
3. Return Shipping
For approved quality-related returns, we will cover the return shipping cost or arrange a convenient solution. The item must be returned in its original condition, including all packaging and accessories.
4. Refund or Replacement
Once we receive and inspect the returned item, we will process either a full refund to your original payment method or send a replacement, based on your preference and stock availability.
3. Non-Returnable Items
The following items are not eligible for return or refund under any circumstances (unless defective):
– Custom-made or personalized orders
– Items purchased on sale or marked as “Final Sale”
– Products that have been used, altered, or damaged by the customer
– Gift cards
4. Exchanges
We do not offer exchanges for size, color, or style preferences. If you wish to purchase a different item, please place a new order and arrange to return the original item at your own cost (only if it is unused and in original condition, though please note that returns for non-quality reasons are generally not accepted). However, we encourage you to double-check your selection before ordering.
5. Contact Us
If you have any questions about our refund policy or need assistance, please reach out to us:
Email: hjaxdd123@gmail.com
Instagram:@Littlemaybe
Tel:+86 13398718756
Address:
No. 60 Baozitou Village,
Wuhua District, Kunming City,
Yunnan Province, China
Littlemaybe reserves the right to update or modify this policy at any time. Please check this page periodically for changes.